Disability Case
Management Programs
Disability case management in Sudbury for employers and workers across Northern Ontario. Our case managers guide employees through recovery, accommodation planning, and return-to-work coordination for both physical and mental health absences, with physician support at every stage.
Case Management Services
Coordinated support for employees and employers through every stage of recovery.
Return-to-Work Coordination
Collaborative planning between employees, employers, treating physicians, and our case managers to support a safe, timely return to work with appropriate accommodations.
Clinical Support
Our medical team provides clinical guidance to case managers throughout the process, keeping recovery plans aligned with medical evidence and workplace requirements.
Case Reporting & Documentation
Real-time status reporting to employers, standardized documentation, and communication with all stakeholders, including HR, benefits, union representatives, and claims administrators.
Occupational & Non-Occupational Case Management
We manage the full range of workplace absences as a third-party provider, coordinating with your claims department and the employee's treating professionals.
Occupational Injuries
Recovery and accommodation planning for work-related injuries, coordinated with your team and the employee's treating providers to support a safe return to work.
Non-Occupational Absences
Case management for illness, injury, or surgery unrelated to work, managed through your short-term disability policy, including clinical assessment and review of medical documentation for eligibility purposes.
As a third-party provider, we communicate directly with your company's claims department and the employee's treating professionals, such as physiotherapists and specialists, to keep every case moving.
How Case Management Works
A clear, coordinated process from first referral through to a sustained return to work.
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01
Intake & referral
We receive the referral and gather the information needed to open the case.
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02
Clinical assessment
The employee is assessed by our clinical team, virtually in most cases, with in-person physical assessments performed where needed.
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03
Medical documentation review
We review medical documentation, including for STD eligibility purposes where applicable.
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04
Recovery & accommodation planning
We build a recovery and accommodation plan suited to the absence, coordinating accommodations as needed.
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05
Return to work
We coordinate a safe, timely return with appropriate accommodations in place.
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06
Ongoing support & case closure
We stay involved through the accommodation period, closing the case once the employee has returned to full duties or reached maximum medical recovery (MMR).
Patient-centered, with a focus on support and empathy
Our approach puts the employee at the centre of the process, pairing genuine support with clear guidance toward a successful return to work.
Need disability case management for your workforce?
Our team works with employers and employees to build recovery plans that work.
Contact Us